Privacy Policy

1. ABOUT THIS POLICY

SCALE Workspaces Private Limited (“SCALE”, “we”, “us” or “our”) operates SCALE workspace services, the website scaleworkspaces.com, the customer portal app.scaleworkspaces.com and the SCALE Android app.

This policy explains how we collect, use, store and share personal information when you use these services, create an account, book a workspace, make a payment or contact us.

2. INFORMATION WE COLLECT

Account and profile information: Your email address, name, company name and account identifier. We process login information when you use a password or an email one-time password (OTP). Authentication is handled through Supabase.

Booking information: Your selected SCALE location, workspace or service, booking date, time, duration, booking status and booking history.

Payment and billing information: Payment amount, currency, payment status, order and transaction references, receipts, invoices, refunds and any billing address or GST details you provide. Razorpay processes information entered into its payment checkout, including payment-method details needed to complete the transaction.

Enquiries and support: Information you provide through forms, email, telephone, WhatsApp or other communications, including your contact details and the contents of your enquiry.

Technical information: Our website, backend and service providers may record information associated with requests, such as IP addresses, browser or device information, timestamps, authentication events and error logs, to operate and protect the services.

Information at our premises: Where used, workspace access records, Wi-Fi usage logs and CCTV footage are collected for facility operations and security. These are separate from data collected through the Android app.

3. HOW WE USE INFORMATION

We use information to:

– Create and authenticate accounts and maintain your profile.
– Manage workspace availability, bookings, memberships and access assistance.
– Process and verify payments, issue receipts or invoices and manage refunds.
– Send OTPs, booking confirmations, payment updates and service communications.
– Respond to enquiries and provide customer support.
– Troubleshoot problems, improve services and prevent misuse or fraud.
– Meet applicable legal, tax, accounting and recordkeeping obligations.

Where we send optional marketing communications, you can unsubscribe or contact us to stop receiving them. Essential account, booking and payment communications may still be necessary to provide your services.

4. SERVICE PROVIDERS AND SHARING

We do not sell, rent or trade your personal information.

We disclose information where needed to deliver our services, including to:

– Supabase: Account authentication and backend storage of profiles, bookings and related records.
– Razorpay: Payment processing, transaction verification, refunds and payment security.
– Brevo: Delivery of email OTPs and other service emails sent through our configured email service.
– Website hosting and technical service providers: Hosting, maintenance and operational support.
– WhatsApp/Meta: When you choose to contact SCALE through WhatsApp, your messages and relevant contact information are also processed through WhatsApp under its own policies.

We may also disclose information to authorities when legally required, or to advisers where necessary to resolve disputes or protect lawful interests. Access within SCALE is limited to personnel who need information for their duties.

5. COOKIES AND LOCAL STORAGE

Our website uses cookies and similar technologies to support its functions and understand website usage. Our customer portal and app also store session information on your device so you can remain logged in.

You can manage website cookies through your browser settings. Restricting storage may affect login and other features. Uninstalling the app does not delete your SCALE account or records held on our servers.

6. SECURITY

We use reasonable technical and organisational measures to protect personal information, including access controls and encrypted connections for account, booking and payment communications. No method of transmission or storage can be guaranteed completely secure.

Keep your password and OTP confidential. Contact us if you suspect unauthorised access to your account.

7. RETENTION

We retain personal information for the purposes described in this policy and for as long as necessary to provide services, resolve disputes, protect against misuse and meet applicable obligations.

After an account-deletion request, certain transaction, invoice, tax, refund or security records may need to be retained for legitimate legal, accounting or fraud-prevention reasons. Such retained records are used for those purposes and kept only for the necessary period. Other account information is deleted or anonymised when no longer needed.

8. ACCOUNT AND DATA DELETION

You can request deletion of your SCALE account and associated personal information without reinstalling the app.

Email office@scaleworkspaces.com with the subject “Delete my SCALE account”. Send the request from your registered email address and identify the account you want deleted. Do not send your password or OTP.

We may take reasonable steps to verify that the request comes from the account holder. Once verified, we will delete your account and associated data, except records that must be retained for the purposes explained in Section 7. We will confirm completion and explain any necessary retention. Account deletion is permanent; suspending an account is not a substitute for deletion.

You may also contact us to request deletion of specific personal information without deleting your entire account, subject to information needed to provide ongoing services or meet applicable obligations.

9. YOUR CHOICES AND REQUESTS

You can update available profile details in your account. You can contact us to request access to or correction of your information, raise a privacy concern, withdraw consent where processing depends on consent, or request deletion.

Some information is necessary to provide accounts, bookings or payments. If it is unavailable or deleted, we may be unable to provide the associated service.

10. CHILDREN

SCALE’s services are intended for businesses and adult workspace users. The app is not directed at children. If you believe a child has provided personal information without appropriate authorisation, contact us so we can investigate and take appropriate action.

11. OTHER SERVICES AND POLICY UPDATES

External websites, payment services and messaging platforms have their own privacy policies. Review those policies when using their services.

We may update this policy when our services or data practices change. The current version will be published on this page with an updated date. Where required, we will provide additional notice or obtain consent for material changes.

12. CONTACT

For privacy questions, complaints or account-deletion requests, contact:

SCALE Workspaces Private Limited
Office No. 301, MGM Road, Seven Hills
Chhatrapati Sambhajinagar (Aurangabad), Maharashtra 431001, India

Email: office@scaleworkspaces.com
Phone: +91 744 744 2782
Website: https://scaleworkspaces.com/